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Notification mailers use message templates defined in Oracle Workflow Builder to generate e-mail notifications. Oracle Workflow provides a set of standard templates which are used by default, as well as some alternative templates for certain types of messages. These message templates are defined in the System: Mailer item type.

Although message templates are defined as messages in Oracle Workflow Builder, they are not true messages. Rather, they serve as outlines for e-mail messages sent by notification mailers. Message templates determine the basic format of an e-mail notification, including what header information to include, and whether and where to include details such as the message due date and priority. Message templates for notifications that require a response should also describe the syntax the reply should follow and list the information needed to confirm the notification.

It is not recommended to modify the standard templates. However, you can optionally customize the message templates used to send your e-mail notifications by either using the alternative templates provided in the System: Mailer item type by Oracle Workflow, or creating your own custom message templates in the System: Mailer item type using the Workflow Builder. You can implement alternative standard or custom templates in the following ways:

The templates in the System: Mailer item type have message attributes that represent every part of the notification message. Within the body of a template, the message attributes are token substituted to insert the specific information for a particular instance of a notification into the message outline.

Note: Do not modify, add new attributes to, or delete existing attributes from the standard message templates in the System: Mailer item type.

If you create new custom templates, you must name the message attributes for these templates with the same names as the message attributes for the standard templates. A notification mailer can only token substitute the attributes in the message body if you use the standard attribute names.

You can optionally omit some of the standard tokens from your custom templates, if you do not want to send the information they represent. However, you should not omit the tokens that represent the key information to be conveyed in the notification. For example, if you define a custom version of a template that includes the &BODY token, you must include the &BODY token in the custom template as well, in order to include the body text of the particular notification that is being sent into the template outline.

If you add a new token in a custom template, you must set up the necessary substitution yourself. By default, a notification mailer only performs token substitution for the standard tokens that are listed for the default templates.

Context: You need to perform this step only once.

See: Workflow Open Mail (Templated) Message

See: Orig. Workflow Open Mail (Templated) Message

See: Workflow Open Mail (Direct) Message

See: Orig. Workflow Open Mail (Direct) Message

See: Workflow Open Mail for Outlook Express Message

See: Orig. Workflow Open Mail for Outlook Express Message

See: Workflow Open FYI Mail Message

See: Orig. Workflow Open FYI Mail Message

See: Workflow URL Attachment Message

See: Workflow Canceled Mail Message

See: Orig. Workflow Canceled Mail Message

See: Workflow Invalid Mail Message

See: Orig. Workflow Invalid Mail Message

See: Workflow Closed Mail Message

See: Orig. Workflow Closed Mail Message

See: Workflow Summary Mail Message

See: Workflow Warning Mail Message

See: Workflow Password Signature Mail Message

See: Orig. Workflow Password Signature Mail Message

See: Workflow Password Signature Warning Mail Message

See: Orig. Workflow Password Signature Warning Mail Message

See: Workflow Open Mail (More Information Request) Message

See: Orig. Workflow Open Mail (More Information Request) Message

See: Reviewing Notifications via Electronic Mail, Oracle Workflow User's Guide

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